Guest Service Representative

2 weeks ago


Stamford, Connecticut, United States European Wax Center Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service/Sales Associate to join our team at European Wax Center. As a key member of our team, you will play a vital role in creating a warm and welcoming atmosphere for our guests, ensuring every interaction is positive and memorable.

Key Responsibilities
  • Guest Interaction: Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
  • Sales and Education: Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals, and proactively educate them on all of our wax pass options, current promotions, and the benefits of waxing regularly.
  • Team Collaboration: Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
  • Guest Satisfaction: Address guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
Requirements
  • Experience: One year of related service or retail experience, with a strong preference for previous sales experience.
  • Skills: Exceptional interpersonal and communication skills, with the ability to adapt to varying guest personalities and remain calm under pressure.
  • Education: High school diploma or equivalent required.
Work Environment

Our work environment is fast-paced and dynamic, with a focus on providing exceptional guest experiences. As a Guest Service/Sales Associate, you will be required to stand or sit for up to hours per day, with occasional lifting of up to 50 lbs. You will also be expected to communicate effectively with guests, colleagues, and management, with continuous talking and hearing.



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