Guest Service Representative
3 weeks ago
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for building strong relationships and a desire to work in a fast-paced, dynamic environment? We're seeking a highly motivated Guest Service/Sales Associate to join our team at European Wax Center
About the Role:As a Guest Service/Sales Associate, you will be responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring scripts and standard responses while working in the location. You will confirm each guest service and offer recommended/related add-on services, administer check-ins and check-outs, process payments, refunds, and reservation requests. You will also educate guests on benefits and savings of Wax Passes and maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms.
Key Responsibilities:- Develop a thorough understanding of European Wax Center services and products
- Create a memorable guest experience by utilizing EWC terminology and tailoring scripts and standard responses
- Confirm each guest service and offer recommended/related add-on services
- Administer check-ins and check-outs, process payments, refunds, and reservation requests
- Educate guests on benefits and savings of Wax Passes
- Maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms
- High school diploma or GED
- 2+ years customer service experience or sales experience is preferred
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Good time management and organizational skills
- Patience and good listening skills
- Competitive hourly rate
- Opportunities for career growth and advancement
- Free waxing services
- Discounts on all retail products
- Industry-renowned paid training
- Medical, dental, and vision insurance
- Company-paid short-term disability and life insurance
- 401(k) and employer match
- Vacation and sick time
- Paid parental leave
- Free uniforms at hire
- Career growth opportunities
- Employee assistance program
- Commuter benefits
- Anniversary awards
- Being part of a successful team and positive company culture
European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 1000 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.
We're committed to positively impacting everyone who walks through our doors. EWC Growth is one of the largest franchisees in the EWC network with more than 50 locations across 5 different states. Our Mission is to build and encourage a caring and understanding environment, and we're dedicated to enriching the lives of our associates and the guests that visit us.
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