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Account Representative
1 month ago
Mariner Finance is seeking a highly motivated and goal-oriented Account Representative to join our team. As an Account Representative, you will be responsible for promoting branch operations by providing exceptional customer service and meeting or exceeding individual sales and delinquency targets.
Key Responsibilities:- Process credit loan applications and present loan solutions based on customer needs.
- Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
- Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
- Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
- Assist the Branch Manager by preparing reports as needed.
- Maintain compliance in the branch.
- In manager's absence, coordinate functions and daily operational issues through communication with the District Manager.
- Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
- Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs.
- High school diploma or equivalent.
- Reliable transportation required.
- Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
- Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
- Ability to complete essential duties/functions in a timely, accurate manner.
- Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
- Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
- Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above).
- Bilingual fluency in Spanish/English.
- Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.
- Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA.
- Vision Insurance.
- Dental Insurance.
- Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
- Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
- 401(k) and Company Matching Contributions.
- Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
- 11 Paid Holidays.
- FMLA.
- Employee Assistance Program (EAP).
- Paid Parental Leave.
- Referral Incentives.
- Education Assistance Program.
- Complimentary FIMC Membership Plan.
- Access to industry-specific training programs.