Public Safety Telecommunicator

2 weeks ago


Westwood, Massachusetts, United States Town of Westwood Full time
Job Summary

We are seeking a highly skilled Public Safety Telecommunicator to join our team at the Town of Westwood. As a key member of our public safety communications center, you will be responsible for answering 911 and non-emergency calls, dispatching emergency services, and providing critical information to the public and other agencies.

Key Responsibilities
  • Operate computer-aided dispatch (CAD) systems and other software applications to manage emergency responses
  • Establish priorities for calls and dispatch the appropriate resources to address needs
  • Monitor radio frequencies and maintain equipment in the communications center
  • Provide information and assistance to the public and other agencies
  • Disseminate information on licensing and registration applications
Requirements
  • High school graduate or equivalent, with an associate's degree preferred
  • One year of experience in customer service, with proficiency in computers and administrative duties
  • Ability to read and write English proficiently and interpret guidelines
  • Pass a background investigation and drug screen
  • Work nights, weekends, and holidays as required
Preferred Qualifications
  • APCO Telecommunicator 1 certification
  • NextGen 911 training
  • Priority Dispatch EMD certification
  • CPR certification
What We Offer
  • Full-time, benefit-eligible position with an annual salary range of $61,697 - $77,050
  • Overtime eligibility, paid time off, and health insurance
  • Flexible spending and deferred compensation plans
  • Access to on-site fitness facility and paid training


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