Framing Team Lead

2 days ago


Westwood, Massachusetts, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Framing Team Lead to join our team at Michaels Stores. As a key member of our framing department, you will be responsible for leading a team of framers, driving custom framing sales, and providing exceptional customer service.

Key Responsibilities
  • Lead and coach a team of framers to achieve sales and customer satisfaction goals
  • Develop and implement strategies to drive custom framing sales and increase customer engagement
  • Assist customers in creating memorable framing solutions for their artwork
  • Manage and execute inventory management processes, shrink, and safety programs
  • Participate in performance management activities and talent development initiatives
  • Collaborate with the Store Manager to ensure compliance with company policies and standards
Requirements
  • Previous custom framing experience is preferred
  • Retail management experience and experience leading a sales team are a plus
  • Basic computer skills and ability to work in a fast-paced environment
  • Ability to lift heavy boxes and frames, and access high shelves by ladder or similar equipment
Work Environment

Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required. The frame shop contains glass cutters and heat presses.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need help performing the functions of this job, please contact your supervisor to discuss reasonable accommodations.


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