Service Desk Associate

4 weeks ago


Franklin, Tennessee, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, while maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring a clean and organized environment.
  • Schedule appointments for fitness training sessions and complete checklists.
  • Perform beginning of shift and end of shift procedures, as well as club housekeeping duties, including cleaning equipment, dusting, and vacuuming.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and/or sales experience preferred.
  • Basic computer literacy and ability to learn our systems.
  • Ability to work well independently and as part of a team, with a positive attitude and willingness to help others.
What We Offer
  • A positive and professional work environment.
  • Competitive pay and benefits, including a 401K retirement fund.
  • Opportunities for growth and development, with over 90% of our management team starting as entry-level team members.
  • A free employee Black Card membership.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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