Resident Services Associate

4 weeks ago


Franklin, Tennessee, United States IMT Residential Full time
Job Title: Resident Services Associate

At IMT Residential, we are seeking a highly motivated and customer-focused Resident Services Associate to join our team. As a key member of our community, you will be responsible for ensuring the highest level of resident satisfaction and retention.

Key Responsibilities:
  • Communicate effectively with residents to address concerns and promote a positive community experience
  • Promote positive reviews on social media and maintain IMT's rating standards
  • Manage the resident referral program and assist with lease renewals
  • Plan and execute resident events to foster a sense of community
  • Monitor the community for adherence to lease policies and address issues as needed
  • Facilitate the move-out process and ensure a smooth transition for residents
  • Stay up-to-date on Fair Housing laws and regulations
Requirements:
  • Property management experience preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and multi-tasking skills
  • Ability to work well in a high-volume and sometimes stressful environment
  • Positive attitude and desire to learn and develop skills
  • College education helpful
  • Active and valid driver's license required
About IMT Residential:

IMT Residential is a nationwide, multi-family residential investment and property management firm. We are committed to cultivating a diverse and inclusive environment and providing equal opportunities to all associates and applicants.

We offer a comprehensive benefits package, including medical, dental, vision, and wellbeing programs, as well as a 401(k) with company match and generous compensation and benefits package.



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