Customer Service Representative

1 week ago


Franklin, Tennessee, United States Goldfish Swim School - Franklin Full time
Job Title: Front Desk Customer Service Representative Afternoons and Weekends

Job Summary:
Goldfish Swim School - Franklin is seeking a skilled Customer Service Representative to join our team. As a Front Desk Ambassador, you will be the first point of contact for potential and current customers, providing exceptional service and support. This role is perfect for individuals who enjoy working with children and families, and are looking for a dynamic and rewarding work environment.

Key Responsibilities:
  1. Provide exceptional customer service to students, parents, and staff, responding to inquiries and resolving concerns in a professional and timely manner.
  2. Process student registrations, manage birthday/pool parties, and supervise private party staff.
  3. Assist members with purchases of merchandise and vending, and maintain a clean and organized front desk area.
  4. Monitor the Snack Shack area, provide guidance to Snack Shack staff, and enforce safety rules and regulations.
  5. Perform administrative tasks, including updating informational displays, responding to email correspondence, and preparing student lesson schedules.

Requirements:
  • Two years of previous customer service and/or administrative office experience required.
  • Intermediate level computer skills required using Word, Excel, and other software systems.

Benefits:
  • Leadership roles and advancement opportunities.
  • Flexible hours, including mornings, nights, and weekends.
  • Great pay and valuable work experience.
  • Increased social opportunities and future references/referrals.


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