Front Desk Associate

3 weeks ago


Franklin, Tennessee, United States Candlewood Suites Franklin Full time
Job Description

The Front Desk Associate is responsible for providing exceptional customer service and ensuring a smooth guest experience at Candlewood Suites Franklin. This role requires a high level of attention to detail, effective communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Guest Check-In/Check-Out: Handle guest arrivals and departures in a friendly and efficient manner, ensuring all necessary paperwork and documentation is completed accurately.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest inquiries, and maintaining a clean and organized workspace.
  • Security and Safety: Conduct security walks, ensure all areas are locked and secured, and respond to emergency situations as needed.
  • Administrative Tasks: Prepare and distribute daily reports, balance transactions, and maintain accurate records and logs.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless communication and a high level of customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of progressive experience in a hotel or related field.
  • Skills: Excellent communication and problem-solving skills, ability to work independently, and proficiency in Windows operating systems and company-approved software.

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