Service Desk Associate
1 day ago
We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.
Key Responsibilities- Provide excellent customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Monitor club access and ensure that all members and guests are aware of our policies and procedures.
- Answer phone calls and respond to emails in a timely and professional manner.
- Sell memberships and process new member sign-ups, ensuring that all necessary paperwork is completed accurately and efficiently.
- Operate the Point-of-Sale system and collect balances on past due accounts.
- Maintain the cleanliness and organization of the facility, including the front desk area, locker rooms, and equipment.
- Perform beginning of shift and end of shift procedures, including completing checklists and ensuring that all equipment is functioning properly.
- Assist with scheduling appointments for fitness training sessions and provide guidance to new employees.
- High school diploma or equivalent preferred.
- Previous customer service and/or sales experience preferred.
- Previous cleaning/maintenance experience preferred.
- Basic computer literacy and ability to learn new software systems.
- A positive and professional work environment.
- Competitive pay and benefits package.
- Opportunities for growth and advancement within the company.
- A fun and dynamic work environment with a team-oriented culture.
We are an equal opportunity employer and celebrate diversity and equity in the workplace. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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