IT Operations Specialist
4 weeks ago
Position Summary:
The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications. A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.
Overall Responsibilities:
Mobile Device Management:
- Procurement and Deployment - Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices.
- Policy Enforcement and Security - Implement and enforce policies, apply patches, and ensure the security of the mobile platform.
- Carrier Invoice Management - Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing.
- Expense Optimization - Optimize expenses, generate reports, and allocate costs effectively.
- Device Maintenance - Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling.
Incident Management:
- Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach.
- Escalate issues and provide visibility to senior IT management when necessary.
- Ensure timely and effective communication throughout the incident resolution process.
Help Desk Support:
Provide level 1 and level 2 support for issues related to:
- Network usage and connectivity.
- Systems and applications usage and access.
- Desktops, laptops, and mobile devices.
- Communication devices and teleconferencing equipment.
- Software installations and updates.
Requirements
Education and Experience:
- A minimum of an associate degree in computer science, information systems or related major.
- Minimum of 3 years of applicable experience
- Applicable certifications desired but not required.
Technical Skills:
- MDM – Mobile Device Management (Cisco Meraki preferred)
- ABM – Apple Business Manager
- Supporting Apple iOS devices
- Help-Desk – Mobile device, PC troubleshooting Network troubleshooting,
- Audio Visual Support
Benefits
Besides the great team environment, we also have a strong benefits package for our team members:
- Competitive base salary
- Team based profit sharing program
- 401K for all employees with 3.5% company match
- Medical, dental, and vision coverage
- Paid Time Off Policy + 9 corporate holidays
- Formal training and development program
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