Front Desk Specialist

7 days ago

Frederick Maryland, United States Concerted Care Group (CCG) Full time

Job Summary:

We are seeking an experienced Patient Access Specialist to join our team at Concerted Care Group (CCG). As a key member of our front office staff, you will be responsible for managing the flow of patients and visitors in and out of our facility.

Key Responsibilities:

  • Manage scheduled appointments by checking in patients and alerting staff to patient presence
  • Direct walk-in patients to appropriate staff
  • Collect relevant patient information and maintain HIPAA compliance
  • Maintain workflow by studying methods; implementing cost reductions; and managing reporting procedures
  • Manage all incoming telephone calls and represent the agency as a first point of contact with a pleasant and professional demeanor
  • Route calls, messages, and deliveries to appropriate staff in a timely fashion
  • Follow systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
  • Manage co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
  • Receive clinical alerts and ensure adherence to patient restrictions, including toxicology screens and appointments with clinical staff
  • Evaluate functionality of equipment on an ongoing basis and alert appropriate staff to needs for repairs, maintenance, and inventories
  • Assist with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
  • Follow production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
  • Meet cost standards by implementing cost-saving actions. Evaluate condition and availability of office supplies, medical supplies, and equipment and communicate needs to appropriate staff
  • Manage the waiting area milieu by observing safety and well-being of patients and visitors. Alert security and clinical staff to situations requiring intervention
  • Maintain cleanliness and order of front desk and waiting room areas
  • Cooking when needed
  • Driving 15 passenger van
  • Other duties as assigned

Requirements:

  • Three plus years' experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred
  • Requires a working knowledge of medical insurance plans, billing, regulations
  • Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software
  • Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies
  • Ability to multi-task and adapt to changing priorities
  • Ability to act with integrity, professionalism, and confidentiality
  • A high degree of personal motivation and drive to achieve personal and professional goals

We Offer:

  • Competitive Compensation
  • Full Benefits: Medical/Dental/Vision, Life Insurance, 401K, Tuition Reimbursement, Paid Professional Development Time, Student Loan Repayment Program, Paid Vacation Time, And More

About Us:

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing

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