Senior Loan Servicing Manager

5 days ago


Meriden, Connecticut, United States Planet Home Lending Full time
Job Summary

The Senior Loan Servicing Manager is responsible for overseeing and strategically planning the operations of the loan servicing team. This includes managing the teams responsible for insurance, tax, and mortgage insurance, as well as payoff quoting and releases, special loans, partial releases, and credit and records management.

Key Responsibilities
  • Strategic Planning: Develops and executes strategic plans to achieve continued growth and performance in the loan servicing department.
  • Leadership and Development: Provides strong leadership and mentors staff to become highly effective leaders and skilled specialists.
  • Performance Management: Reviews staff performance to ensure standards are being met, and goals and objectives are achieved.
  • Operational Oversight: Monitors monthly operational statistics and reports, analyzes trends, variances, and problem areas, and provides accurate reporting results.
  • Process Improvement: Identifies, develops, and implements processes and procedures to enhance departmental performance.
  • Compliance: Ensures compliance with regulatory agency and company guidelines and standards, and reviews and maintains compliance tracking of state and federal regulations.
Requirements
  • Education: High school diploma or equivalent required; Bachelor's degree in accounting or finance or equivalent related work experience required.
  • Experience: Minimum of ten (10) years in mortgage/banking and/or loan servicing experience required; Minimum of five (5) years related leadership experience.
  • Skills: Strong management skills, excellent written and verbal communication skills, strong interpersonal skills, ability to manage time effectively, and organized with attention to detail.
Benefits

Our benefits package includes comprehensive medical, dental, and vision insurance, short-term and long-term disability insurance, basic life insurance, 401(k), and 10 employer-paid holidays.



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