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HVAC Regional Service Supervisor

2 months ago

Concord, California, United States Nex-Tech Full time

Position Overview:

Nex-Tech is recognized as the largest independent self-performing HVAC/R service provider in America. With over three decades of commitment to quality, value, and integrity, we have established robust partnerships with numerous long-term clients.

As we continue to grow, we prioritize delivering an exceptional work environment for our employees. If you are a detail-oriented professional who values integrity and diligence, we encourage you to consider this opportunity. With outstanding ratings on platforms like Indeed and Glassdoor, Nex-Tech stands out as a premier choice for professionals in the HVAC industry.

Role Summary: The Area Service Manager (ASM) will report directly to the Operations Manager and will oversee the technician team. The ideal candidate will be a technical authority in the field, demonstrating superior craftsmanship, effective communication skills, and a commitment to ongoing education. Experience in successfully managing commercial service technicians is essential.

Employee Benefits:

  • Comprehensive health insurance options, including a complimentary employee-only plan.
  • Dental, vision, accident, critical illness, disability, and supplemental life insurance choices.
  • Complimentary life insurance equivalent to your annual salary.
  • 401(k) plan with a 50% match on the first 6% of contributions.
  • Seven paid holidays.
  • Two paid personal days.
  • Ten paid vacation days.

Key Responsibilities:

  • Actively participate in the recruitment and hiring of technicians.
  • Supervise and develop the technician workforce.
  • Assist the Operations Manager in forecasting technician needs and hiring accordingly.
  • Ensure technician productivity aligns with established goals.
  • Maintain market conditions to support technician operations.
  • Address escalated service issues related to field operations.
  • Develop training plans for assigned technicians utilizing company resources.
  • Provide technical support and ensure quality work in the area.
  • Conduct ride-alongs with technicians.
  • Evaluate and perform annual technician reviews with VP approval.
  • Serve as a positive role model for the technician team.
  • Safeguard the company’s image and reputation.
  • Exemplify safety standards.
  • Enforce company policies.
  • Maintain local customer relationships in collaboration with RSM and Account Managers.

Service Meetings:

  • Conduct weekly service meetings.
  • Communicate goals and objectives for the assigned area, providing technicians with performance feedback.
  • Recognize top performers.
  • Inspect all service vehicles during meetings.
  • Ensure technicians have appropriate personal protective equipment (PPE).
  • Discuss safety topics weekly.
  • Review new customer requirements.
  • Address callbacks and additional repair needs.
  • Gather feedback from technicians regarding scheduling and operational issues.

Qualifications:

  • At least 10 years of experience as an HVAC service technician; management experience is advantageous.
  • Technical expertise to provide value to technicians and clients.
  • Commitment to continuous education in the technical field.
  • Ability to engage in professional conversations with customers and resolve issues proactively.
  • Strong attention to detail and quality.
  • Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
  • Focus on achieving desired outcomes.
  • Adaptability to a fast-paced environment.
  • Maintain a clean and professional appearance.
  • Willingness to travel as required.
  • Experience in recruiting and hiring technicians.

Physical Requirements:

  • Ability to lift up to 100 pounds.
  • Capability to handle a 32-foot ladder weighing approximately 96 pounds.
  • Must adhere to ladder safety ratings.
  • Extensive kneeling and squatting may be required.
  • Ability to climb ladders multiple times.
  • Must transport equipment and tools to elevated locations.
  • Willingness to drive for extended periods, potentially up to 8-10 hours daily.