Customer Support Specialist I
2 weeks ago
Location: Haverhill, MA, United States
Job Family: Support
Job Type: Regular
Job ID: 49995
Parker Hannifin Corporation, a global leader in motion and control technologies, is seeking a dedicated individual to provide exceptional support to our internal and external customers. With a strong commitment to quality and innovation, we operate in diverse markets including mobile, industrial, and aerospace.
Key Responsibilities:
- Deliver outstanding customer service by addressing inquiries related to pricing, special quotes, and product recommendations through various communication channels.
- Ensure accurate processing of sales orders received via phone, fax, email, or electronic interfaces.
- Resolve non-technical customer issues concerning delivery timelines, pricing discrepancies, and product suggestions.
- Review and communicate any necessary changes to customer orders, including updates on delivery and pricing.
- Foster strong working relationships with all stakeholders involved in the sales process, including Sales, Shipping, and Production teams.
- Maintain data accuracy in purchase orders and confirmations, ensuring all customer information is up-to-date.
- Participate in special projects as directed by the Customer Service Manager.
Qualifications:
Education:
High school diploma or GED is required; additional post-secondary education is preferred.
Experience:
Preferred candidates will have at least 4 years of experience in customer service or sales-related roles.
Skills:
Exceptional communication and telephone skills are essential. Strong organizational, computer, interpersonal, and administrative abilities are required to succeed in this role.
Parker Hannifin is an Equal Opportunity and Affirmative Action Employer, dedicated to ensuring equal employment opportunities for all applicants and employees. Employment decisions are made based on job-related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
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