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Customer Engagement Specialist

2 months ago

Haverhill, Massachusetts, United States Aucera Full time
Job Overview

Are you a dedicated professional with a passion for delivering exceptional customer experiences? At Aucera, we are a prominent player in the call center industry, committed to fostering growth and development for our team members.

We are on the lookout for motivated Customer Engagement Specialists to support our esteemed clients and their customers with various service needs, including enrollments, renewals, and product enhancements. Join a vibrant workplace where your contributions are valued and your career can flourish.

Key Responsibilities

As a Customer Engagement Specialist, your primary goal will be to create memorable interactions by utilizing your listening and questioning abilities to identify customer needs and guide them towards suitable products and services.

Your specific responsibilities will include:
  • Responding to customer inquiries and requests
  • Promoting additional products and services
  • Resolving customer concerns through effective problem-solving
  • Establishing a positive rapport with diverse personalities
  • Maintaining up-to-date knowledge of our offerings and promotions
  • Prioritizing customer satisfaction while maintaining professionalism
  • Recording all customer interactions and sales in our CRM system
Benefits

We offer a comprehensive benefits package, including:
  • Competitive salary with performance-based incentives
  • Consistent work schedule
  • Weekly compensation with direct deposit
  • Health insurance and retirement plan options
  • Paid training to enhance your skills
  • A supportive team environment to help you thrive
  • Opportunities for rapid career advancement
  • A dynamic and positive workplace atmosphere
Qualifications

We seek Customer Engagement Specialists who are driven to succeed and possess strong communication and interpersonal skills. No prior experience is necessary, as we are committed to training entry-level candidates.

Additional qualifications include:
  • Goal-oriented with a competitive mindset
  • Attention to detail and reliability
  • Familiarity with Windows-based applications
  • Adaptability to a dynamic work environment
  • Self-motivated with a positive outlook
  • Previous sales experience is advantageous
  • Background checks may be conducted
At Aucera, YOU are the Difference. Join us in making a positive impact