Crisis Recovery Support Specialist

1 week ago

Clifton, New Jersey, United States SERV Behavioral Health System Full time
Job Overview

SERV Behavioral Health System, a prominent entity in the field of mental health and developmental disabilities in New Jersey, is dedicated to empowering individuals with mental health challenges and/or intellectual/developmental disabilities to attain increased autonomy and fulfillment through a diverse array of services.

Under the supervision of the Clinical Supervisor, the Crisis Recovery Support Specialist plays a vital role in addressing 988 and warmline inquiries, performing assessments, providing crisis counseling, and facilitating screenings and referrals for substance use, co-occurring disorders, and additional services. This role serves as a crucial link between consumers, community programs, and local services. Drawing from personal recovery experiences, the Crisis Recovery Support Specialist collaborates with individuals to promote a message of hope and share valuable insights. Services offered include personalized peer mentoring, peer-led support groups, outreach via phone, and assistance in connecting individuals with community resources and recovery-oriented social activities. The position also involves training new staff and coordinating Intensive Outpatient Program (IOP) groups, with some evening and weekend availability required.

Key Responsibilities
  • Respond to 988 and warmline inquiries, conduct assessments, and provide crisis counseling.
  • Engage in outreach initiatives, including regular presentations at community organizations.
  • Develop and update monthly outreach schedules to enhance community involvement.
  • Collaborate with community agencies to arrange presentations that foster awareness and partnership.
  • Lead training workshops for new employees focused on substance use disorder (SUD).
  • Assist in managing intake processes and ensure adequate coverage for IOP groups in the absence of the Clinical Supervisor.
  • Provide mentoring, facilitate peer-led support groups, and conduct outreach to individuals in recovery.
  • Offer personalized peer mentoring sessions and lead support groups to cultivate a sense of community.
  • Share lived experiences and instill hope to motivate individuals on their recovery paths.
  • Help individuals access community resources, services, and recovery support activities beyond our organization.
  • Conduct assessments and intakes to determine suitable services for consumers.
  • Identify and recommend appropriate consumers for group participation based on their needs.
  • Deliver psycho-educational groups utilizing evidence-based practices to empower participants.
Client Follow-up and Advocacy
  • Monitor referrals related to medical, behavioral, and substance use services to ensure follow-up and attendance.
  • Conduct outreach to consumers who have missed appointments or need additional support.
  • Ensure follow-up on self-care, medication adherence, service plan compliance, and other psychosocial concerns.
  • Support the 24-hour crisis hotline.
  • Be available for evening, weekend, and holiday shifts as needed.
  • Assist consumers with insurance and benefits to maintain continuity of care.
  • Complete necessary documentation for consumer records and service access.
  • Collaborate with multidisciplinary team members and external service providers to deliver comprehensive support.
  • Perform additional duties as assigned to meet departmental or organizational objectives.
Qualifications & Skills
  • Understanding of contemporary principles and practices in behavioral healthcare, substance use, and mental health.
  • Strong organizational, interpersonal, and follow-up abilities.
  • Exceptional verbal and written communication skills.
  • Capacity to manage multiple tasks, prioritize competing demands, and excel in a dynamic environment.
Required Licenses or Experience
  • High School diploma or GED equivalent.
  • Certification as a Certified Recovery Specialist (CRS).
  • Valid driver's license.

Equal Employment Opportunity Statement

SERV Behavioral Health System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.

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