Customer Engagement Executive

2 weeks ago

Austin, Texas, United States UPLIFT Desk Full time
Job Overview

Position Summary

An Inside Sales Representative is essential in driving revenue growth by addressing incoming inquiries from prospective clients while also fostering and managing relationships with current customers. This role demands a blend of sales expertise, exceptional communication abilities, and thorough product knowledge to achieve and surpass sales objectives.

Essential Qualifications

  • Minimum of 2 years of demonstrated experience in a Sales Account Manager capacity or a comparable position.
  • Outstanding communication, negotiation, and interpersonal skills.
  • Capability to articulate complex ideas in a manner that is accessible to customers.
  • Driven, target-oriented, and focused on achieving results.
  • Flexibility and eagerness to stay informed about evolving products and market dynamics.

Desirable Qualifications

  • Experience in face-to-face sales interactions with clients.
  • At least 2 years of experience in customer service roles.
  • Strong organizational skills for efficient inbox management.
  • Excellent problem-solving abilities and proficiency in managing objections.
  • Experience in a leadership or management capacity.

Key Responsibilities

  • Engage with customers through various communication channels including phone, email, video calls, and in-person meetings.
  • Develop a comprehensive understanding of the company's offerings, including their features, advantages, and competitive positioning.
  • Provide precise quotes, pricing, and proposals tailored to customer needs, negotiating as necessary to finalize sales.
  • Prepare and deliver persuasive sales presentations that demonstrate how our products can address customer challenges.
  • Employ effective sales strategies to guide prospects through the sales journey, converting leads into loyal customers.
  • Maintain ongoing relationships with existing clients to promote repeat business, upsell additional offerings, and generate referrals.
  • Achieve or exceed the sales targets and quotas established by the organization on a monthly, quarterly, and annual basis.
  • Regularly update and manage CRM systems to document customer interactions, track sales progress, and forecast potential revenue.
  • Collaborate with fellow sales team members, marketing, and other departments to synchronize efforts and reach collective sales goals.
  • Address all customer service issues that arise after the sale.

Benefits Offered

  • A performance-driven environment that recognizes and rewards achievements irrespective of tenure.
  • Generous paid time off policy.
  • 4% 401K company matching with immediate vesting after one year.
  • Comprehensive health insurance options available for employees and their dependents, including domestic partners.
  • Flexible spending accounts (FSA) for healthcare and childcare expenses.
  • Company-sponsored life insurance and both long-term and short-term disability coverage.
  • Complimentary UPLIFT Desk after one year of service.
  • 50% discount on all UPLIFT products.
  • Access to healthy snacks and beverages at the workplace.
  • On-the-job training and professional development opportunities.
  • A nurturing and dynamic work culture that promotes well-being.

Position Information

  • Compensation: Anticipated salary range of $60,000 - $74,000 annually, comprising a base pay of $24/hour plus potential commissions.
  • Employment Type: Full-time.
  • Employee Status: Regular.
  • Work Schedule: Monday to Friday, with flexible shift options available.

About UPLIFT Desk

As a rapidly expanding mid-sized Direct To Consumer (DTC) brand, our mission is to provide exceptional customer service while delivering thoughtfully designed office solutions. We prioritize the well-being of our customers and employees.

UPLIFT Desk has transformed the shopping experience for office furniture, beginning with our award-winning UPLIFT Standing Desk, complemented by a comprehensive range of office furniture products. Our offerings are designed to enhance comfort, health, and productivity. Our Product Development team is dedicated to creating high-quality ergonomic office furniture, while our e-commerce platform allows customers to customize their purchases. Our efficient Order Processing and Warehouse teams ensure prompt inventory management and shipping. Customers benefit from outstanding support from our Sales and Customer Service teams, backed by an industry-leading 15-year warranty.

Commitment to Sustainability

  • For every solid wood desk sold, we plant 5 new trees in U.S. National Forests through our partnership with the National Forest Foundation.
  • Our Austin facilities utilize solar power, generating over a megawatt of electricity through rooftop solar panels.
  • We prioritize sustainable materials in our products, including:
    • Bamboo desktops, known for their rapid growth.
    • Eco Curve desktops made from 100% recycled MDF, minimizing carbon footprint.
    • Rubberwood desktops that give a second life to trees after their latex production cycle.

UPLIFT Desk is an Equal Opportunity Employer (EEO) and is committed to fostering a diverse workforce that reflects the community we serve. We evaluate candidates based on their results and professional performance, providing equal employment opportunities without regard to various personal characteristics.

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