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Customer Engagement Coordinator

2 months ago

Austin, Texas, United States Brighty Agency Full time
About Brighty Agency

Brighty Agency is a premier digital marketing firm dedicated to delivering exceptional results through innovative strategies. We focus on creating customized campaigns that effectively connect with your target audience, enhancing your brand's visibility and impact in the digital realm.

Role Overview
As a Client Services Coordinator, you will play a pivotal role in fostering client relationships and ensuring a smooth service experience throughout the engagement process.

Key Responsibilities:

  • Act as the main point of contact for clients, addressing their inquiries and concerns with professionalism and efficiency.
  • Organize and coordinate client meetings, service deliveries, and project timelines to meet client expectations.
  • Collaborate with internal teams to facilitate the successful execution of services and projects, including the preparation and management of project documentation.
  • Monitor client satisfaction levels and gather feedback to identify opportunities for enhancement in service delivery.
  • Assist in onboarding new clients, providing initial training and support as necessary.
  • Manage administrative duties related to client services, including maintaining client records and preparing reports.
  • Work alongside the Client Services Manager to develop and implement processes that improve service quality and client satisfaction.
  • Address client issues and escalate concerns to the appropriate teams or management when required.

Qualifications for Success:

  • A Bachelor's degree in Business Administration, Communications, or a related field, or equivalent professional experience.
  • Outstanding communication and interpersonal skills, with a strong ability to cultivate and maintain client relationships.
  • Excellent organizational skills and attention to detail, capable of managing multiple priorities effectively.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • Ability to handle sensitive information with discretion and maintain a high level of professionalism.
  • Strong problem-solving skills and the capacity to think critically to resolve client issues promptly.
  • A proactive, customer-focused mindset with a commitment to delivering outstanding service.

What We Offer:

  • Competitive salary and comprehensive employee benefits package.
  • A role that allows for significant influence and contribution.
  • A supportive culture that values creativity, learning, and empowerment.
  • Opportunities for professional development within a forward-thinking company.
  • Wellness Days dedicated to promoting physical and mental health.
  • Additional annual leave allowance.
  • Paid volunteer days to support community initiatives.

Our Commitment:
At Brighty Agency, we are committed to creating a diverse and inclusive workplace where every employee's unique qualities are recognized and valued. We believe that a diverse environment enhances our ability to deliver exceptional client experiences. We welcome applications from candidates of all backgrounds and identities.