Member Solutions Advocate

4 weeks ago


Rockland, Massachusetts, United States Rockland Federal Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Solutions Advocate to join our team at Rockland Federal Credit Union. As a key member of our Member Solutions Center, you will play a vital role in providing exceptional service to our members, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities
  • Provide top-notch customer service to members via phone, addressing a variety of inquiries and requests.
  • Assist members with loan payments, balance inquiries, and account openings, as well as provide support with online banking and bill pay features.
  • Work collaboratively with colleagues to resolve member issues and concerns in a timely and effective manner.
  • Participate in ongoing training and development to stay up-to-date on Credit Union products and services, as well as Microsoft Word and Excel.
  • Meet or exceed performance metrics and standards, ensuring high levels of member satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members and staff at all levels.
  • Knowledge of Credit Union products and services, as well as Microsoft Word and Excel, preferred.
  • Accuracy and attention to detail essential, with the ability to navigate our mobile app and website.
Work Schedule and Benefits

We offer a 40-hour full-time schedule, including extended hours on Thursday and Friday, and a short schedule every other Saturday. This role is classified as hybrid and has the potential to be fully remote once the introductory period and training are complete.

We provide a comprehensive benefits package, including Blue Cross Blue Shield medical benefits, dental insurance, 401k with company match, and profit sharing potential. We also offer flexible health and dependent care savings plans, life, AD&D, and LTD insurance, as well as a generous and flexible tuition reimbursement program.

What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, designed to support your physical, financial, and emotional well-being.
  • A generous and flexible tuition reimbursement program, to help you achieve your career and personal goals.
  • A commitment to work-life balance, with flexible scheduling and opportunities for remote work.


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