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Customer Service Representative

2 months ago

Rockland, Maine, United States Bar Harbor Bank & Trust Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Rockland, ME branch. As a key member of our team, you will be responsible for providing exceptional customer service, building trusted relationships, and contributing to the success of our organization.

Key Responsibilities
  • Assist customers in identifying their financial needs and recommend additional products and services to contribute to the success of the company.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve and be an active participant in and advocate for community growth and prosperity.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
Requirements
  • An interest and experience in customer service and a working knowledge of Windows are essential for this position.
  • We strive to ensure our culture remains alive and well, expressed in our six Brand Behaviors: Positivity, Communication, Teamwork, Initiative, Professionalism, and Quality.
About Us

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.