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Member Solutions Advocate
2 months ago
Rockland Federal Credit Union is seeking a highly skilled and customer-focused Member Solutions Advocate to join our team. As a key member of our Member Solutions Center, you will be responsible for providing exceptional service to our members via telephone, ensuring their needs are met with accuracy and efficiency.
Key Responsibilities- Assist members with a variety of needs, including loan payments, balance inquiries, and account openings.
- Provide clear and concise information about our products and services, as well as our website, online banking, and bill pay features.
- Work effectively in a fast-paced environment, navigating multiple transactions and priorities with ease.
- Participate in on-the-job training and coaching to ensure success in the role.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Knowledge of Credit Union products and services preferred.
- Microsoft Word and Excel experience a plus.
- Accuracy and attention to detail essential.
As a Member Solutions Advocate, you will work a 40-hour full-time schedule with extended hours on Thursday and Friday, and a short schedule every other Saturday. You will also have the opportunity to work remotely and participate in our hybrid work program.
Rockland Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and tuition reimbursement program.
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