Customer Service Representative

2 weeks ago


Rockland, Massachusetts, United States Rockland Federal Credit Union Full time
About the Role

We are seeking a highly skilled and service-focused individual to join our Member Solutions Center as a Member Solutions Advocate. As a key member of our team, you will be responsible for providing exceptional customer service to our members via telephone, ensuring their needs are met with accuracy and attention to detail.

Key Responsibilities:

  • Assist members with a variety of needs, including loan payments, balance inquiries, and account openings.
  • Provide clear and concise information about our products and services, as well as our website, online banking, and bill pay features.
  • Work effectively in a fast-paced environment, navigating multiple transactions and prioritizing tasks to meet deadlines.
  • Participate in on-the-job training and coaching to ensure success in the role.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Knowledge of Credit Union products and services preferred.
  • Microsoft Word and Excel experience a plus.

What We Offer:

  • A 40-hour full-time schedule with extended hours on Thursday and Friday, and a short schedule every other Saturday.
  • A generous and flexible tuition reimbursement program.
  • A full benefit package, including medical, dental, and 401k with company match.
  • Opportunities for career growth and professional development.

How to Apply:

Interested candidates should upload their resume and answer a few basic questions. Our Human Resources team will review applications to determine qualifications for the position. The interview process consists of an initial telephone/video interview, followed by an in-person interview with the hiring manager for qualified candidates.



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