Customer Service Representative

3 weeks ago


Woodway, Texas, United States Amplifon Full time
About the Role

We're seeking a highly skilled and passionate Customer Service Representative to join our team at Miracle-Ear. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Manage inbound calls from customers seeking appointments at our clinics.
  • Successfully complete marketing campaigns through outbound calling to schedule qualified appointments with Hearing Care Professionals.
  • Resolve customer issues in a timely manner, requiring research and follow-up as needed.
  • Update customer records to ensure accurate files are maintained.
  • Educate patients on Miracle-Ear programs and services.
  • Ensure adherence to all HIPAA regulations.
Ideal Candidate
  • Excellent computer, phone, and systems skills.
  • Superior communication skills.
  • Effective organizational skills.
  • Exceptional customer service skills.
  • The ability to multitask in a fast-paced environment.
  • Ability and desire to use a script.
  • Prior experience in a call center or telemarketing environment is a plus.
What We Offer
  • $14-$15/hour + incentives.
  • Monday-Friday, 10am-7pm, with one Saturday required per month.
  • Opportunities for growth within the department and company.
  • Health Insurance: Medical, dental, vision.
  • Paid Time Off, Paid Holidays & 401K Plan.
About Us

Miracle-Ear has led the way in innovation and customer service for 75 years, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States, taking pride in offering solutions that enhance our customers' quality of life.

At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process, and we will work with you to meet your accessibility needs.



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