Water Utility Service Representative

3 weeks ago


Woodway, Texas, United States City of Waco Full time
Job Summary

We are seeking a highly skilled and customer-focused Water Utility Service Representative to join our team. As a key member of our Water Department, you will be responsible for providing exceptional customer service to our clients, processing new customers, payments, and service requests, and resolving customer service issues in a timely and professional manner.

Key Responsibilities
  • Provide prompt, courteous, and accurate service to our clients
  • Process new customers, payments, and service requests according to City policies and procedures
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Prepare records and billing account updates, create work orders, and enter and verify data
  • Assist with payroll, provide departmental administrative support, and assist with purchasing processes and account support
Requirements
  • High School Diploma or GED equivalent
  • Two years of customer service, call center, or bookkeeping experience
  • Valid Texas Driver's License
Benefits

The City of Waco offers a comprehensive benefits package, including health, dental, vision, Employee Assistance Program, Flexible Spending Accounts, life insurance, long-term and short-term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union, and savings bonds.

Why Work for Waco?
  • Meaningful and challenging work
  • Competitive salary and benefits
  • Chance to do work you are passionate about
  • Job security
  • Desire to give back


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