Access Services Representative

3 weeks ago


Woodway, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Access Services Representative is responsible for obtaining current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
  • Register patients at multiple locations and work multiple areas within the department, ensuring knowledge of patient flow processes.
  • Interact with other areas and departments to provide information related to patient delays, schedule changes, and other relevant items.
  • Verify patient eligibility for insurance coverage and calculate patient liability according to financial clearance policies.
  • Negotiate payment arrangements with patients as necessary.
  • Perform cashiering responsibilities according to established policies and procedures.
  • Assist patients with directions, personal escort, and medical mobility assistance as needed.
  • Adhere to compliance with regard to order validations, cash policy requirements, government payor requirements, and patient safety requirements.
Requirements
  • Good listening and communication skills, with professional telephone etiquette.
  • Ability to maintain a professional demeanor in a highly stressful and emotional environment.
  • High level of empathy and effective communication skills to interact with patients and family members during traumatic events.
  • Ability to manage multiple, changing priorities in an effective and organized manner.
  • Excellent data entry, numeric, typing, and computer navigational skills.
  • Basic computer skills and Microsoft Office.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.


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