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Customer Service Representative
4 weeks ago
We're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Manage inbound calls and respond to customer inquiries in a timely and professional manner.
- Successfully complete marketing campaigns to existing and prospective customers through outbound calling.
- Resolve customer issues in a timely manner, which may require research and follow up.
- Update customer records as appropriate to ensure accurate files are maintained.
- Educate patients on Miracle-Ear programs and services.
- Ensure adherence to all HIPAA regulations.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Superior problem-solving and conflict resolution skills.
- Experience in a call center or customer service environment is a plus.
What We Offer:
- $14-$15/hour + incentives.
- Opportunities for growth within the department and company.
- Health Insurance: Medical, dental, vision.
- Paid Time Off, Paid Holidays & 401K Plan.
About Us:
Miracle-Ear is a leading provider of hearing solutions, with a commitment to delivering exceptional customer service and support. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers' quality of life.