Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Miracle-Ear. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls.
Responsibilities:
- Manage inbound calls for customers looking to make an appointment in one of our clinics.
- Successfully complete marketing campaigns to existing and prospective customers through outbound calling, aiming to schedule qualified appointments for Hearing Care Professionals.
- Resolve customer issues in a timely manner, which may require research and follow up.
- Update customer records as appropriate to ensure accurate files are maintained.
- Educate patients on Miracle-Ear programs and services.
- Ensure adherence to all HIPAA regulations.
Requirements:
- Excellent computer, phone, and systems skills
- Superior communication skills
- Effective organizational skills
- Exceptional customer service skills
- The ability to multi-task in a fast-paced environment
- Ability and desire to use a script
- Prior experience in a call center or telemarketing environment a plus
What We Offer:
- $14-$15/hour + incentives
- Hours to start are Monday-Friday, 10am-7pm, 1 Saturday required a month
- Opportunities for growth within the department and company
- Health Insurance: Medical, dental, vision
- Paid Time Off, Paid Holidays & 401K Plan
About Us:
Miracle-Ear has led the way in innovation and customer service for 75 years, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers' quality of life.
At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
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