Technical Support Specialist

8 hours ago

Saint Paul, Minnesota, United States Apex Systems Full time
Technical Support Specialist Job Description

Apex Systems is seeking a highly skilled Technical Support Specialist to join our team in Eagan, MN. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the industrial dishwasher industry.

Main Responsibilities:
  • Provide technical support via phone, email, video, and other means to clients and internal teams.
  • Conduct routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all Call Center staff members.
  • Contribute to new systems development, launch, and quality improvement teams.
  • Provide on-site technical support and problem-solving as needed.
  • Prepare and submit special reports, and transfer follow-up information via email, US mail, or phone.
  • Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
  • Compose technical support literature such as SOPs, Technical Service Bulletins, and Technical Digest articles.
  • Represent clients as a tour host at R&D, and on corporate account informational visits to customer locations, as needed.
Basic Qualifications:
  • Bachelor's degree or equivalent work experience.
  • Minimum of 3 years work experience in a technical role such as client Territory Manager, client Route Manager, Electrical, Plumbing, Electronics, Lab Technician, Chemistry, Microbiology, Food Sanitation.
Preferred Qualifications:
  • Demonstrated thorough knowledge of electrical wiring, and plumbing.
  • Demonstrated strong written and oral communication skills.
  • Demonstrated attention to detail and problem-solving skills.
  • Demonstrated knowledge of clients cleaning and sanitation products, and advance knowledge of clients equipment design, function, and installation procedures.
  • Self-motivated, able to work proactively and independently in a fast-paced environment.
  • Experience with client or competitive warewashing, cleaning, and sanitation product line sales or service organization.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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