Client Services Representative
5 days ago
The Client Services Provider reports to the Program Director and is responsible for providing supervision and monitoring clients in Journey Home (residential program) for homeless adults.
Key Responsibilities- Provide supervision and monitoring of facility.
- Ensure that program guests' basic needs (food, hygiene, shelter) are met.
- Make written notes to document guest activity.
- Document rounds, counts, and inspections on appropriate forms.
- Answer the telephone and the door/gate.
- Conduct Intakes.
- Provide crisis intervention and conflict resolution.
- Document areas of concern on incident reporting formats.
- Conduct recreational and life skills activities for guests.
- Perform filing and other general office duties.
- Perform routine janitorial duties as needed.
- Will drive on company business as needed.
- Think and act quickly and efficiently in emergencies.
- Physical presence at the program is required.
- High school diploma/GED required.
- Two (2) years' experience in related field preferred.
- Current certified training in emergency first aid procedures and CPR
- Demonstrated proficiency in reading and writing.
- Legibly, accurately and appropriately document communications, behaviors and routine facility events as they occur.
- Visually observe resident population.
- Perform perimeter and room checks.
- Basic computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
- Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
- Ability to pass a criminal background check.
- Ability to pass a pre-employment drug screen and TB test.
- Pay Range: Class 100 ($20.63/Hour)
- On the job training including paid professional development and career development
- Rewarding work environment with excellent opportunities for career growth
- Meaningful relationships with your co-workers and the individuals we serve
- Family-oriented environment
- Mileage reimbursement for travel
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