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Customer Service Representative

2 months ago

Fresno, California, United States TEKsystems Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Develop and Maintain Product Knowledge: Stay up-to-date on our products and services, including features, benefits, and technical specifications.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Document Customer Interactions: Accurately document all customer interactions, including calls, emails, and chats.
  • Meet Quality and Productivity Standards: Meet or exceed quality and productivity standards, including first call resolution rates and average handle time.
  • Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and product teams to ensure seamless customer experiences.
  • Stay Up-to-Date on Industry Trends: Stay current on industry trends, best practices, and emerging technologies to provide expert advice to customers.

About TEKsystems:

We are a leading provider of technology services and solutions, helping clients activate ideas and solutions to take advantage of a new world of opportunity. Our team of experts works with clients across North America, Europe, and Asia to drive change and deliver exceptional results.

What We Offer:

  • Competitive Compensation and Benefits: We offer a comprehensive compensation package, including competitive salaries, bonuses, and benefits.
  • Opportunities for Growth and Development: We invest in our employees' growth and development, providing training, mentorship, and opportunities for advancement.
  • Diverse and Inclusive Work Environment: We foster a diverse and inclusive work environment, where everyone feels valued, respected, and empowered to succeed.