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Guest Services Representative

2 months ago

Fresno, California, United States Arbor Lodging Management Full time
Guest Services Representative Role at Arbor Lodging Management
  • Integral Member of the Front Desk Team
About Arbor Lodging Management: Arbor Lodging Management is a distinguished hotel investment and management firm overseeing properties throughout the United States. We collaborate with leading hotel brands including Marriott, Hilton, Hyatt, and IHG. Our mission is to deliver outstanding guest experiences, emphasizing guest and client satisfaction.
  • Key Responsibilities of the Guest Services Representative:
  • Warmly greeting and registering guests
  • Assisting with bookings and room assignments
  • Welcoming and aiding large group check-ins
  • Providing guests with local area insights
  • Addressing guest concerns swiftly
  • Accurately processing payments
  • Coordinating with various departments for guest needs
Qualifications for Ideal Candidates:
  • Friendly and supportive demeanor
  • Previous experience in hotel front desk operations
  • Familiarity with reservation management systems
  • Strong communication abilities
  • Positive outlook and team-oriented
  • Ability to stand for long durations
  • Capability to lift moderate weights occasionally
  • High school diploma or equivalent
  • Availability for flexible scheduling
Benefits of Joining Arbor Lodging Management:
  • Competitive compensation
  • Opportunities for salary advancement
  • 401k plan with company contribution
  • Additional benefits available
Core Values of Arbor Lodging Management:
  • Integrity: Uphold ethical standards
  • Hospitality: Approach with kindness and enthusiasm
  • Accountability: Own responsibilities and achieve results
  • Excellence: Aim to surpass expectations
  • Diversity: Embrace and respect differences
Arbor Lodging Management is an equal opportunity employer, ensuring fair employment practices based on merit and qualifications.