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Client Relations Representative

2 months ago

Fresno, California, United States Third Party CS Full time

Position Overview: The Client Support Specialist will play a vital role in addressing client inquiries, delivering product details, and assisting customers with a focus on being informative, understanding, and dedicated to resolving issues efficiently.

Key Responsibilities:

  • Provide exceptional customer care and maintain a strong focus on client satisfaction; assess customer needs and deliver accurate solutions, guidance, or troubleshooting for a positive experience.
  • Handle and manage incoming communications through calls, emails, chats, and/or interactive voice response systems.
  • Learn and adhere to all established customer service protocols and policies.
  • Aim to meet and exceed both personal and team performance targets.
  • Document, organize, and maintain records of customer interactions and account modifications.
  • Capable of upselling when appropriate.
  • Schedule follow-up calls and appointments to address customer requirements.

Qualifications:

  • Prior experience in customer support, client services, sales, or a related area.
  • Strong communication skills, particularly over the phone and through various communication platforms.
  • Basic computer proficiency and experience.
  • Able to manage multiple tasks effectively.
  • Excellent time management and prioritization abilities.
  • Active listening skills, with the capacity to convey information and address questions or concerns.

Benefits:

  • Comprehensive health insurance (including dental and vision).
  • Outstanding retirement plan.
  • Significant opportunities for advancement into other roles and management.
  • Flexible working hours.
  • Remote work options available.