Customer Service Representative

4 days ago


Fresno, California, United States Closets by Design Fresno Full time

About Us

Closets by Design Fresno is a leading provider of home organizing systems, offering a wide range of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more.

Job Summary

We are seeking a highly motivated and organized individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, communicating with clients in a friendly and professional manner, and ensuring their satisfaction with our products and services.

Key Responsibilities

  • Customer Service
    • Answer and direct incoming phone calls in a timely and professional manner
    • Manage designers' appointment calendars to ensure efficient scheduling
    • Greet visitors and provide assistance as needed
  • Administrative Support
    • Deliver administrative support for office staff, sales team, and production/installation department
    • Perform general office duties, including working knowledge of computers
  • Communication Skills
    • Develop strong verbal and written communication skills to effectively interact with clients and team members
    • Utilize active listening skills to understand client needs and concerns
  • Personal Qualities
    • Demonstrate a customer-oriented, friendly, and enthusiastic attitude
    • Exhibit reliability, punctuality, and a strong work ethic

Requirements

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of office software


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