Customer Service Representative
4 days ago
About Us
Closets by Design Fresno is a leading provider of home organizing systems, offering a wide range of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more.
Job Summary
We are seeking a highly motivated and organized individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, communicating with clients in a friendly and professional manner, and ensuring their satisfaction with our products and services.
Key Responsibilities
- Customer Service
- Answer and direct incoming phone calls in a timely and professional manner
- Manage designers' appointment calendars to ensure efficient scheduling
- Greet visitors and provide assistance as needed
- Administrative Support
- Deliver administrative support for office staff, sales team, and production/installation department
- Perform general office duties, including working knowledge of computers
- Communication Skills
- Develop strong verbal and written communication skills to effectively interact with clients and team members
- Utilize active listening skills to understand client needs and concerns
- Personal Qualities
- Demonstrate a customer-oriented, friendly, and enthusiastic attitude
- Exhibit reliability, punctuality, and a strong work ethic
Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of office software
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