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Technical Support Specialist

2 months ago

Austin, Texas, United States Apexon Full time
Job Overview

Company Overview:
Apexon is a leading provider of digital technology services and platform solutions, dedicated to enhancing the digital experience for our clients. With over 25 years of expertise, our team of more than 5000 professionals across various global locations is committed to delivering exceptional digital solutions.

We specialize in digital experience, analytics, artificial intelligence, and cloud services, empowering organizations to leverage technology for improved customer interactions. Our mission is to enable #HumanFirstDigital.

Position: Help Desk Agent

Work Environment: Remote

Number of Openings: 3

Essential Qualifications:
  • Experience in help desk support, familiarity with CRM systems (preferably Salesforce), and strong customer service skills.
Key Responsibilities:
  • Address and resolve issues submitted via email tickets within the Salesforce CRM platform.

Confidentiality Notice:
All personal information will be handled in accordance with EEO guidelines.