Customer Service Representative

1 week ago


Rochester, Minnesota, United States Rochester Athletic Club Full time
About the Role

The Rochester Athletic Club is seeking a highly motivated and customer-focused individual to join our Front Desk team. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests. Your primary focus will be on ensuring every interaction is focused on the Member Experience First.

Key Responsibilities
  • Provide a warm and welcoming experience for members and guests at the Front Desk.
  • Answer questions, schedule activities, and make reservations for members and guests.
  • Work collaboratively with the Activities Desk team to ensure seamless service delivery.
  • Adhere to established guidelines and procedures when working with and for others.
  • Build and maintain relationships with members and guests, offering a "how can I help" attitude.

About You

We are looking for someone who is at least 16 years of age, helpful, and able to make sound and thoughtful decisions. You should thrive in a team environment, both leading by example and jumping in to help. You should be patient and appreciate some consistency in approaching your work. Additionally, you should be multi-task oriented, flexible in your schedule, and able to perform physical aspects of the job, including standing for long periods of time, bending, and reaching.

Requirements
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a team environment.
  • Ability to wear a uniform as specified.
  • Ability to follow all RAC Values.


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