Customer Service Ambassador

1 month ago


Rochester, Minnesota, United States OCI Hospitality Full time
About Us:
OCI Hospitality is a hospitality company that operates hotels with a focus on enriching the lives of others through hospitality. Our team members are friendly, flexible, hardworking, and helpful.

We believe that every position plays a crucial role in enriching the lives of our team members, guests, owners, and investors, as well as the communities we serve.

Our hotel, the Holiday Inn Express Superior, offers 84 rooms, a fitness center, business center, and an indoor pool. We provide a free breakfast to our guests and are located near Lake Superior Shores, University of Wisconsin, Canal Park, Spirit Mountain, Fairlawn Mansion & Museum, SS Meteor Maritime Museum, Bong Veterans Historical Center, and Nemadji Golf Course.


About the Role:
The Guest Service Representative is the Director of First Impressions. This role sets the tone for the guest's entire stay. The representative answers phones, greets guests, and handles multiple tasks such as checking guests in/out, fulfilling requests, communicating with the Maintenance and Housekeeping teams, and ensuring billing and payments are accurate. They must also respond to guest service issues, taking ownership and ensuring the guest is taken care of.

This role may involve shuttling guests to/from the Duluth Airport or a local restaurant during a shift.


About You:
We are looking for a positive and team-oriented individual who can work flexible hours, including weekends. The ideal candidate is adaptable, able to juggle multiple tasks, and maintain a positive attitude. They must also be able to drive and have a valid driver's license.

We value employees who are proactive, communicative, and innovative in their approach to improving the guest experience.


What You Gain:
As a member of our team, you will be part of a inclusive and employee-focused workplace that invests in your development. We offer a rewarding, fun, and flexible work environment, exciting perks, and opportunities for career growth.

We believe our greatest asset is our people, and we strive to create a work environment that is engaging, empowering, and exciting.



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