Hospitality Associate

1 week ago


Cripple Creek, Colorado, United States Bronco Billy's Casino Full time
PRIMARY RESPONSIBILITIES:

  1. Ensures a tidy and organized work area. Engages in routine cleaning tasks, including sanitizing tables.
  2. Punctuality: Arrives for shifts as scheduled, on time, and prepared to work.
  3. Builds positive relationships with patrons and team members.
  4. Adheres to uniform standards, including wearing a nametag. Must display a gaming license if applicable.
  5. Accurately takes and processes customer orders, delivering food and beverages promptly.
  6. Regularly checks in with guests to confirm satisfaction and offer refills as necessary.
  7. Completes side tasks such as replenishing condiments and paper supplies.
  8. Utilizes a coffee brewer to prepare beverages for guests.
  9. Delivers outstanding customer service, ensuring guests feel welcomed and inclined to return.
  10. Responds to guest inquiries regarding menu selections or general information about the cafe.
  11. Adheres to established safety protocols to maintain a secure work environment.
  12. Maintains awareness of all responsibilities and keeps supervisors informed of any issues.
  13. Complies with relevant gaming regulations, internal policies, safety standards, and health guidelines.
  14. Performs additional tasks and special projects as directed.
QUALIFICATIONS:

Proven experience in hospitality, serving, or hosting, ideally in a gaming context. Ability to perform under pressure and meet deadlines. Strong problem-solving, organizational, and prioritization skills.

EDUCATION AND EXPERIENCE:
High school diploma or equivalent required. At least one year of relevant experience preferred.

LANGUAGE SKILLS:
Effective verbal and written communication skills in English are essential.

REASONING ABILITY:
No decision-making beyond the essential duties is required.

CERTIFICATIONS:
Completion of Bloodborne Pathogens and hazardous materials training is necessary.

SKILLS:
No additional skills are required.

PHYSICAL REQUIREMENTS:
This role involves physical activity, including frequent walking, climbing stairs, bending, stretching, reaching, pushing, kneeling, and standing for extended periods. Ability to lift trays and items weighing up to 30 pounds is necessary.

WORK ENVIRONMENT:
Work may be performed in a confined space with potentially slippery floors. The environment can be busy and noisy, with temperature fluctuations due to kitchen equipment.

EQUIPMENT USED:
Standard commercial kitchen equipment, including slicers, mixers, ovens, refrigerators, fryers, and various utensils and cleaning supplies.

COMPENSATION AND BENEFITS:
Starting pay is $11.40+ per hour based on experience, plus tips. Full House Resorts provides a comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, disability coverage, a 401k retirement plan with matching contributions after one year, generous paid time off, free local gym membership, tuition reimbursement, and additional perks.

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