Jewelry Store Associate

2 months ago

Cripple Creek, United States Chamonix Casino Hotel Full time

As an Ore and Alloy / Chamonix employee, you will hold a critical position and will be expected to embody the Chamonix brand and corporate values in every client interaction always using a personal touch. You will strive to make each client's experience extraordinary by exhibiting excellent communication skills and acting as a brand ambassador. Your passion for the fields of design, jewelry and gemology will be conveyed in every conversation. Your entrepreneurial spirit is prevalent in every action and interaction. Building and developing a client book, as you develop client relationships and exceed sales plans, is an integral part of your skill set.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  1. Consistently achieves or exceeds the monthly, quarterly and annual store sales plan. Captures client data, and cultivates new and existing client relationships. Delivers a significant portion of sales through repeat client business.
  2. Elevates in-store experience by consistently delivering memorable moments to every client, starting with a smile and a greeting. Demonstrates passion as an Ore and Alloy / Chamonix brand ambassador during every selling process.You will be an active listener and read the clients' body language as you speak and make suggestions.
  3. Achieve Sales Plan. Understand and deliver Store KPI's. Participate and achieve minimum target goals.
  4. Advocate and lead by example the Chamonix cultural values. Exhibits the highest level of timeliness, honesty, and integrity at all times.
  5. Always adhere to compliance of store operations and merchandising standards
  6. Conduct daily housekeeping, including daily management of client telling tasks
  7. Perform accurate and efficient inventory control and loss prevention procedures.
  8. Performs all opening and closing tasks, including the arrangement and securing of inventory.
  9. Able to apply a high-level attention to detail to aesthetics to maintain an organized, clean, and inviting space with inventory displayed properly at all times.
  10. Learn and carefully follow all protocols of effective sales techniques. Works one-on-one with customers to gain their respect and confidence in our ability to understand and meet their needs, oftentimes exceeding their expectations.
  11. Become knowledgeable about the nature of the inventory and the nature of all featured jewelry designers with the ability to accurately communicate the artistry and uniqueness of each piece to customers.
  12. Develops a strong rapport with featured designers.
  13. Works with customers and specific designers in order to procure inventory of specific size to generate custom orders. Must be able to gather the appropriate information to help guide the customer to designers that will meet their needs. This requires patience and a strong organizational aptitude to ensure the entire process goes smoothly.
  14. Maintains a clean and safe work environment. Performs duties in compliance with safety procedures.
  15. Attendance:reports to work as scheduled, on time, and ready to work. Wears all uniforms properly, including nametag and gaming license.
  16. Performs all responsibilities in compliance with various federal and state regulations, the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
  17. Performs additional duties, including special projects, as needed.

QUALIFICATION REQUIREMENTS: Demonstrated experience working in the jewelry industry is desired. Demonstrated experience performing within specific deadlines and under pressure. Demonstrated experience problem solving, organizing, and prioritizing work. Must be based in and currently hold authorization to work the United States. Proven track record in achieving sales results. Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Ability to work with a diverse client base. Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

EDUCATION AND/OR EXPERIENCE: Preferred Bachelors Degree or equivalent. Prefer a graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. One (1) or more years of recent experience working in the jewelry industry is preferred. Experience in high end jewelry sales or art gallery experience is preferred. A minimum of 5 years retail or luxury retail experience or relevant customer-related experience (i.e. luxury hospitality, etc.)

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

REASONING ABILITY:Position does not work outside the scope of duties.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.

OTHER SKILLS/ABILITIES: Demonstrated knowledge about Jewelry is preferred. Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required. Ability to work in a fast-paced, changing environment

PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork or using a computer. Duties include kneeling, squatting, bending, walking, crouching, stooping, and standing with standard breaks. Essential duties require lifting up to 30 pounds to stack, store, or move general office supplies and merchandise. Essential duties involve a standard workweek with additional hours occasionally required.

WORK ENVIRONMENT:Essential duties involve working primarily in an inside environment.

MATERIALS AND EQUIPMENT DIRECTLY USED:Various general office supplies and equipment include computers, calculators, fax machines, photocopiers, printers, staplers and tape.

COMPENSATION & BENEFITS:

Starting at $16.00+ per hour BOE plus commission

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

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