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Hospitality Frontline Associate
2 months ago
The Guest Services Representative plays a crucial role in ensuring a seamless experience for our visitors, particularly during the check-in and check-out phases. This position is essential in creating a welcoming atmosphere and addressing guest inquiries.
Key Responsibilities:
1. Attend to guest needs with professionalism and courtesy.
2. Facilitate the check-in and check-out processes efficiently.
3. Provide information about hotel services and local attractions.
4. Address any guest concerns promptly and effectively.
5. Collaborate with other hotel departments to enhance guest satisfaction.
Qualifications:
1. Strong communication and interpersonal skills.
2. Ability to multitask in a fast-paced environment.
3. Previous experience in hospitality or customer service is preferred.
Join our team at FireKeepers Casino & Hotel and contribute to creating memorable experiences for our guests
