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Account Management Representative
2 months ago
**Job Title:** Customer Experience Account Specialist
**Job Summary:** We are seeking a highly organized and detail-oriented Customer Experience Account Specialist to join our team at InterChange Group Inc. The successful candidate will be responsible for providing exceptional customer service, managing accounts, and ensuring seamless operations in our warehouse.
Key Responsibilities:
- Customer Service: Regularly communicate with customers to resolve inquiries and concerns, ensuring timely and accurate responses.
- Account Management: Manage customer accounts, including processing orders, verifying inventory, and generating reports.
- Warehouse Operations: Assist with receiving and processing shipments, verifying inventory levels, and ensuring accurate rotation and storage of products.
- Documentation and Reporting: Maintain accurate records and reports, including processing paperwork, scanning documents, and generating electronic data interchange (EDI) communications.
- Team Collaboration: Work closely with warehouse operations team members to ensure efficient and effective operations.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Minimum two years' experience working with enterprise-level software packages, Microsoft Office, and electronic data interchange (EDI) a plus.
- Skills: Excellent communication and organizational skills, ability to multitask, and proficiency in computer software and systems.
Working Conditions:
The Customer Experience Account Specialist will work in a fast-paced warehouse environment, requiring the ability to work independently and as part of a team. The successful candidate will be required to pass a pre-employment background check, drug test, and physical.
