Customer Service Representative

5 days ago


East Hartford, Connecticut, United States Insight Global Full time

Job Summary:

As a Customer Service Representative at Insight Global, you will be responsible for providing day-to-day customer operational support to ensure customer expectations are exceeded. This includes managing inbound and outbound flow of customer communications, collaborating with key departments to resolve customer issues, and conducting open order book reviews to provide customer status reports.

Key Responsibilities:

  • Provide day-to-day customer operational support to ensure customer expectations are exceeded.
  • Manage inbound and outbound flow of customer communications.
  • Collaborate with key departments to resolve customer issues.
  • Conduct open order book reviews to provide customer status reports.
  • Partner closely with finance to resolve invoicing discrepancies that impact accounts receivable.

Requirements:

  • Aerospace industry experience desired.
  • Customer support experience 1-3 years.
  • Highly effective communications and influencing skills.
  • Previous customer service experience recommended.
  • Experience dealing with and effectively communicating with international customers required.
  • Experience with SAP, Microsoft Office, and excellent communication (written and verbal) skills.

Education: BA/BS degree.



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