Automotive Customer Care BDC Representative

2 weeks ago


Clinton, New Jersey, United States Madison Honda Full time
Automotive Customer Care BDC Representative

We are seeking a dedicated BDC Representative with outstanding communication abilities and a proactive mindset to enhance our customer service experience. If you thrive in customer interactions and possess strong organizational skills, this role is tailored for you.

Key Responsibilities:

  • Manage incoming and outgoing calls to schedule service and sales appointments.
  • Document customer feedback and ensure follow-up on scheduled visits.
  • Engage with customers using established scripts to arrange service and sales appointments.
  • Update customer information in the database and create follow-up notifications.
  • Address customer inquiries received through the website and other digital channels.
  • Assist with additional tasks as required and strive to meet monthly performance targets.

Qualifications:

  • High School Diploma or equivalent is mandatory.
  • Prior experience in customer service or telemarketing is advantageous.
  • Strong communication skills and proficiency in computer usage are essential.

Benefits:

  • Thorough training and opportunities for professional development.
  • A collaborative work environment with competitive pay.
  • A reputable standing in the automotive sector.

If you are passionate about customer service and eager to contribute to a vibrant team, we encourage you to consider this opportunity.



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