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Customer Representative

3 months ago

Clinton, United States Compass Health Network Full time

Location:

Customer Representative in Clinton, MO at Compass Health Network **Location:**

**Experience:**

Not Specified **Job Description**

**Compensation**: $15.00 hourly

Friendly voices needed The Customer Representative responsibilities will include, but are not limited to, using a headset, answering and transferring calls in central queue utilizing the CMT interactive client phone process, which includes properly maintaining your status and logging in to your phone, along with other busy work such as prepping documents for scanning, data entry, incoming and outgoing mail. Schedule for this position is 9:30 am - 6 pm Monday-Friday.

**ESSENTIAL FUNCTIONS JOB SPECIFIC**

Greet callers with appropriate greeting

Ask appropriate questions to Identify who caller needs to speak with or what caller needs accomplished

Provide appropriate summary to the caller of what Customer Representative is doing

Transfer call utilizing the appropriate process for situation i.e. direct transfer to queue, individual transfer or transfer utilizing a consult/warm hand off process

Process and route calls from the Crisis Hotline appropriately

Complete other duties as assigned as listed above in-between calls.

Other duties as assigned

**ESSENTIAL FUNCTIONS/CORE COMPETENCIES COMPANY WIDE**

Regularly attends work except for approved absences

Attends all training as required

Maintain professional, champion behavior

Provides quality customer service

Provides services with a commitment to service excellence

Works in a way that exhibits a commitment to personal excellence

Team oriented and values diversity

**DESIRED DEMONSTRATED KEY COMPETENCIES**

Change Readiness

Conflict Resolution

Communication Oral

Communication Written

Flexible Thinking

Problem Solving

Teamwork

**Job Requirements**

**EDUCATION**

High School/GED required

**WORK EXPERIENCE**

Clerical experience required

**Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.**