Technical Support Manager

1 day ago


Atlanta, Georgia, United States Ripple IT Full time
Job Overview

Ripple IT is seeking an experienced Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading our technical support team and ensuring that our clients receive exceptional service.

Salary: $80,000 AUD or higher, depending on experience.

Responsibilities
  • Lead the technical support team in resolving complex technical issues
  • Develop and implement effective technical support processes and procedures
  • Collaborate with cross-functional teams to ensure seamless customer experiences
Requirements
  • 7 years of IT experience, preferably in a technical support role
  • Experience with Windows server infrastructure, Citrix Xendesktop and Xenapp, VMware, Microsoft Azure, and Google Workspace
  • Excellent communication and leadership skills
Benefits
  • A workplace of unrivaled flexibility
  • Challenging work
  • A team that cares about you and your goals
  • Good pay
  • Group Health, Dental, and Vision Insurance
  • Short/Long Term Disability
  • Life, Critical Illness, Accident, and Cancer Insurance
  • 401(k) Retirement Plan: 3% Employer Contribution, immediately vested


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