Technical Support Manager
1 day ago
Ripple IT is seeking an experienced Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading our technical support team and ensuring that our clients receive exceptional service.
Salary: $80,000 AUD or higher, depending on experience.
Responsibilities- Lead the technical support team in resolving complex technical issues
- Develop and implement effective technical support processes and procedures
- Collaborate with cross-functional teams to ensure seamless customer experiences
- 7 years of IT experience, preferably in a technical support role
- Experience with Windows server infrastructure, Citrix Xendesktop and Xenapp, VMware, Microsoft Azure, and Google Workspace
- Excellent communication and leadership skills
- A workplace of unrivaled flexibility
- Challenging work
- A team that cares about you and your goals
- Good pay
- Group Health, Dental, and Vision Insurance
- Short/Long Term Disability
- Life, Critical Illness, Accident, and Cancer Insurance
- 401(k) Retirement Plan: 3% Employer Contribution, immediately vested
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