IT Support Manager

3 weeks ago


Atlanta, Georgia, United States SymplyFi Full time
Job Overview

The Technical Support team at SymplyFi is a dynamic and hands-on group responsible for providing exceptional technical service and support to our customers. As an IT Support Manager, you will be a key leader in ensuring that our team consistently meets the highest standards of customer satisfaction.


About the Role

We are seeking a highly skilled and experienced IT professional to join our team as an IT Support Manager. The ideal candidate will have 6 years of experience in the IT field with 5 years in a customer-facing supervisor or manager role. This is a technically oriented IT manager position that requires foundational knowledge of business IT systems, technologies, and applications.


Responsibilities
  • Active hands-on leadership and management of our IT support team
  • Management of the technical support ticket queue including: prioritization, assignment, resolution, and escalation of issues
  • Maintain a positive, cooperative, and professional relationship with our customers
  • Develop and maintain IT support process documentation and problem resolution knowledgebase
  • Recruit, retain, and develop talented techs as we continue to expand the team
  • Manage a 24/7 technical support staff, multi-shift schedules, and after-hours on-call

Requirements
  • Ability to balance people management with technical responsibilities
  • 6 years of general IT industry experience
  • 5 years of experience managing a customer-facing service desk or technical support team
  • 5 years of experience managing technical support ticket queues, issue resolution, and enforcing SLAs
  • 4 years of experience configuring, managing, and/or using helpdesk ticketing software
  • 4 years of experience creating problem resolution documentation and knowledge base articles
  • Bachelor's degree or alternatively 8 years of continuous IT industry-related experience
  • Excellent problem-solving skills and the ability to remain calm under pressure.

Benefits

You will receive:

  • A competitive $80,000 annual salary
  • Medical, dental, and vision coverage
  • 401K plan with company match
  • Life and disability insurance
  • A fast-paced, growth-oriented environment where your voice matters

This is a full-time in-office salaried position with paid holidays. Please note that remote work is not an option.



  • Atlanta, Georgia, United States Ripple IT Full time

    Job OverviewRipple IT is seeking an experienced Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading our technical support team and ensuring that our clients receive exceptional service.Salary: $80,000 AUD or higher, depending on experience.ResponsibilitiesLead the technical support team in resolving...

  • Ground Support Agent

    2 weeks ago


    Atlanta, Georgia, United States GAT Airline Ground Support Full time

    GAT Airline Ground Support is an equal opportunity employer that values teamwork and collaboration. As a leading provider of airline ground support services, we are committed to delivering exceptional results in fast-paced environments.Job SummaryWe are seeking highly motivated and adaptable individuals to join our team as Ramp Agents. In this role, you will...


  • Atlanta, Georgia, United States Gravity IT Resources Full time

    Job OverviewGravity IT Resources is seeking an experienced Enterprise Network Infrastructure Manager to join our team in Midtown Atlanta, GA. The successful candidate will have a strong background in network engineering, with a focus on complex and large-scale networks.Key Responsibilities:Manage and maintain the network infrastructure, ensuring optimal...


  • Atlanta, Georgia, United States Step it Up ABA Full time

    Delivering Exceptional CareAt Step It Up ABA, we prioritize creating a supportive and inclusive environment where our clients thrive. As an RBT, you will play a vital role in developing personalized treatment plans that cater to each child's unique needs and abilities. By working closely with our experienced BCBA, you will ensure that every session is...

  • IT Support Specialist

    2 weeks ago


    Atlanta, Georgia, United States TeamLogic IT, Atlanta Downtown, GA Full time

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team at TeamLogic IT in Atlanta Downtown, GA. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our computer systems and providing exceptional support to our clients.


  • Atlanta, Georgia, United States Atlanta Public Schools Full time

    Grow with Us:Ground Support ManagerWe are seeking an experienced Ground Support Manager to join our team. In this role, you will be responsible for managing day-to-day operations and ensuring seamless customer service.Supervise staff and prioritize tasks to meet customer demands.Train and develop employees to improve their skills and performance.Salary...


  • Atlanta, Georgia, United States Smart IT Frame LLC Full time

    Job Title: Cloud Security Operations ManagerLocation: Atlanta, GA - OnsiteType: ContractEstimated Salary: $120,000 per yearWe are seeking a seasoned and results-driven Cloud Security Operations Manager to lead our cloud security operations team. In this role, you will manage the day-to-day operations of cloud security projects, ensuring the secure and...


  • Atlanta, Georgia, United States Panavision Full time

    About the RoleThe Project Support Manager is responsible for coordinating equipment availability, monitoring project progress, and ensuring timely delivery of equipment. This role requires excellent communication skills, attention to detail, and the ability to work under pressure. If you have experience in equipment management or a related field, we...


  • Atlanta, Georgia, United States Hire IT People Inc Full time

    Are you a highly skilled Senior IT Project Manager with expertise in Salesforce and Agile methodologies? Do you have a proven track record of delivering successful projects on time and within budget? We are seeking an experienced professional to join our team as a Senior IT Project Manager - Salesforce Expert.About the RoleThis is a remote opportunity that...


  • Atlanta, Georgia, United States NCR Voyix Full time

    About the RoleNCR Voyix is seeking a highly skilled Technical Support Manager to join our team. This role will be responsible for leading a small team of technical resources and providing exceptional support to our executive customers.Key ResponsibilitiesLead a team of technical resources and ensure support staff are available to meet business needs.Provide...


  • Atlanta, Georgia, United States Elite Call Support Center Full time

    Company OverviewAt Elite Call Support Center, we are committed to delivering exceptional customer experiences through innovative solutions. Our team of experts works collaboratively to design and implement cutting-edge technology that drives business growth.Job DescriptionThe Senior Oracle Functional Consultant – Order Management will play a critical role...


  • Atlanta, Georgia, United States Sage Group plc Full time

    Job Overview">Sage Group plc is seeking a seasoned Customer Support Operations Manager to join our team in the United States. As a key member of our customer operations team, you will be responsible for developing and delivering quality support that meets the evolving needs of our customers.">Key Responsibilities">Drive resolution and provide leadership to...


  • Atlanta, Georgia, United States Healthcare Support Full time

    We are seeking a highly skilled Surgical Technologist to join our team in Atlanta, Georgia. This is a 13-week contract opportunity with a reputable healthcare organization.About the RoleAs a Surgical Technologist, you will be responsible for assisting surgeons and other medical professionals during surgical procedures. You will also be involved in preparing...


  • Atlanta, Georgia, United States Michael Page Full time

    This is an exciting opportunity to join Michael Page as a Sales Support Coordinator in our asset management team. We are seeking a highly organized and detail-oriented individual to provide administrative support for our sales business.Company OverviewOur client is a reputable global asset management company offering investment solutions across various asset...


  • Atlanta, Georgia, United States Greenwood Star LLC Full time

    Greenwood Star LLC is a leading provider of innovative property management solutions.We are seeking a highly skilled Yardi Support Administrator to join our team in Atlanta. This is an exciting opportunity for an individual with excellent technical skills and experience in real estate and property management.The ideal candidate will have a strong...


  • Atlanta, Georgia, United States Healthcare Support Full time

    Job OverviewWe are seeking an experienced Travel Nurse RN Med Surg Specialist to join our team in Atlanta, Georgia.As a valued member of our team, you will have the opportunity to work with top-rated facilities and enjoy a range of benefits including relocation reimbursement, travel expenses covered on your first check, and license and certification...


  • Atlanta, Georgia, United States River Edge Behavioral Health Full time

    About River Edge Behavioral HealthRiver Edge Behavioral Health is a leading provider of supportive housing services in Fulton County. Our team is dedicated to empowering individuals with disabilities to live stable, productive lives.Job SummaryWe are seeking a Certified Peer Specialist/Case Manager to join our team. This role involves providing support to...

  • IAM Engineer

    2 weeks ago


    Atlanta, Georgia, United States eTek IT Services, Inc. Full time

    Job DescriptionThis role is responsible for the support of comprehensive identity governance access management solutions.Key Responsibilities:Hand-on engineering and operational responsibilities supporting SailPoint, CyberArk, Okta, Certificate Management, and associated processes.Participation in the development of workflows, system configuration, change...


  • Atlanta, Georgia, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistAbout the Job:We are seeking a skilled Diagnostic Imaging Specialist to join our team in Atlanta, Georgia for an 8-week travel assignment. This is a fantastic opportunity to gain experience and explore a new location while working with a reputable healthcare organization.Key Responsibilities:The successful candidate...


  • Atlanta, Georgia, United States Georgia IT Inc Full time

    Are you an expert in SharePoint development? Do you want to take your career to the next level?We are looking for a seasoned SharePoint Architect to lead the design and implementation of SharePoint solutions for our clients in the P&C insurance industry.About the Role:This is a contract position that requires expertise in M365 Power Platform, including...