Technical Support Specialist
6 days ago
Job Overview
Ranger Technical Resources is seeking a highly skilled Senior Analyst/Tech Support professional to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service and technical assistance in resolving complex network and infrastructure issues.
Primary Responsibilities
- Provide timely and effective support to customers, ensuring resolution of their concerns and assisting with network/system technical issues.
- Lead efforts in triaging connectivity and digital certificates with customers, obtaining a thorough understanding of assigned support items and identifying root causes and impacts.
- Manage incoming support requests, escalating to appropriate departments when necessary, and proactively anticipate customer needs to prevent occurrences that may impact them.
- Collaborate with sales and internal teams to explain complex issues and develop solutions, documenting all support activities in detail.
- Maintain accurate records of incidents and service requests, adhering to incident management procedures and mentoring/trainin team members to promote collaboration and knowledge sharing.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field/experience.
- 6+ years of experience in customer support roles or related fields, with a strong background in network/systems environments.
- Experience working with relational databases (SQL, Splunk, Excel) and leveraging these tools to enhance technical support capabilities.
- Strong written and verbal communication skills, with the ability to mentor and train team members.
Salary Information
We are offering an estimated salary range of $80,000 - $110,000 per year, depending on location and experience.
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