HVACR Technical Support Specialist
3 days ago
This is a unique opportunity for an experienced HVACR technician to join RSM Atlanta LLC as a Remote HVACR Technician and Trainer.
Job DescriptionWe are seeking a skilled professional with extensive experience in hot and cold side kitchen equipment to provide technical support, training, and mentorship in a remote setting.
Key Responsibilities:- Technical Support: Provide remote technical assistance to customers facing issues with hot and cold side kitchen equipment, troubleshoot problems over the phone, diagnose and resolve issues related to HVACR systems.
- Training and Mentorship: Mentor and train junior technicians to enhance their technical skills, share knowledge and best practices, develop training materials and resources.
- Parts Ordering and Inventory Management: Manage parts orders for equipment repairs, maintain accurate records of parts inventory using CRM systems, collaborate with procurement teams to restock inventory.
- Customer Communication: Maintain a professional demeanor while communicating with customers, ensure excellent customer service by addressing inquiries and concerns.
The ideal candidate will have strong technical expertise in HVACR systems, excellent communication skills, patience, and the ability to explain technical concepts clearly. A high school diploma or equivalent is required, with several years of hands-on experience as an HVACR technician preferred.
Requirements- Qualifications: Retired HVACR technician with extensive experience in hot and cold side kitchen equipment, strong technical expertise in HVACR systems, excellent communication skills.
- Education and Experience: High school diploma or equivalent, several years of hands-on experience as an HVACR technician, prior experience in a training or mentorship role is a plus.
- Working Conditions: This is a remote position that requires a stable internet connection, flexible working hours to accommodate customer needs and training schedules, occasional travel may be required for on-site training or team meetings.
We offer a competitive salary of $85,000 - 110,000 per year, depending on experience, to work remotely and enjoy a fulfilling career path. If you are passionate about the HVACR industry and enjoy problem-solving, mentoring, and customer service, this position offers a unique opportunity to share your expertise and contribute to the professional development of junior technicians.
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