Senior Technical Support Specialist
7 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Inspiroz. In this role, you will be responsible for providing exceptional technical support to our charter schools, ensuring seamless day-to-day technology operations.
Key Responsibilities:- Lead technical issue resolution, including troubleshooting and root cause analysis
- Manage on-site installations, repairs, and maintenance of workstations, network equipment, and peripheral devices
- Collaborate with project teams and stakeholders to achieve technical objectives
- Act as liaison between on-site operations and remote IT support team in India
- Communicate technical issues and requirements to the remote team accurately and clearly
- Provide detailed information and documentation to facilitate remote troubleshooting and support
Customer Support and Service:
- Communicate updates, challenges, and tasks to clients in a clear and timely manner
- Listen actively to client concerns and address them appropriately
- Establish strong relationships with clients, fostering trust and partnership
- Assist clients in aligning technology solutions with their specific goals and requirements
Time Entry and Ticket Management:
- Accurately track time spent on-site using ConnectWise Manage's time entry feature
- Regularly update ticket statuses and provide clear notes for effective communication and collaboration
Requirements:
- Knowledge of Windows Systems, Mac Systems, Active Directory, Networking equipment and concepts, Hardware repairs and installations
- Excellent customer service skills, Excellent hands-on technical support skills, Excellent verbal and written communication skills
- Ability to demonstrate passion for technology, innovation, and making a difference; adapt to changing situations and multitask effectively
- Bachelor's Degree in a Technology-related field or equivalent certifications
- At least 1-2 years' experience in Tier 1 and 2 technical support
Salary:
$65,000 - $85,000 per year, depending on location and experience.
Benefits:
- A company focused on maintaining a great company culture
- An opportunity to make a difference in the company and be rewarded for doing so
- A company that is always looking to improve while adhering to core principles
- An opportunity for career growth within the organization
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