Technical Support Specialist

6 days ago


Atlanta, Georgia, United States Perfect Search Full time
Job Overview

At Perfect Search, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional support to internal customers, website subscribers, state employees, and elected officials for the company.

Key Responsibilities
  • Provide technical and non-technical support to customers via phone, email, and chat.
  • Maintain accurate call history and track problems ensuring all calls are logged into the FootPrints tracking system.
  • Educate customers on company-specific projects and offer general information regarding company services.


Required Skills and Qualifications
  • 2+ years of experience in a customer service/technical support/Help Desk environment.
  • Thorough PC/Windows skills (i.e., Win7, Win10, Win11).
  • Excellent Microsoft Office product knowledge (2010 and up).
  • Experience documenting and tracking IT Help Desk requests.

Benefits
We offer a competitive salary of $45,000 - $55,000 per year, based on experience, as well as opportunities for professional growth and development.

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